Refund Policy

This policy covers digital products purchased on our website: online exam platform access, digital study materials and recorded lesson content. These orders are processed by Paddle.com as our Merchant of Record, and refund payments are handled by Paddle. Enrollment and cancellation terms for live lessons and programs are set out in our Terms of Service. Your mandatory statutory rights are reserved.

For your first purchase, we refund the full fee if you request it within 14 days of the purchase date. This guarantee is a contractual right we offer independently of the legal information below, and it applies except in cases of abuse.

Our digital products are intangible digital content delivered electronically upon purchase: delivery begins the moment your access is opened. For consumers in Türkiye, under Article 15/1(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for intangible goods performed and delivered instantly in electronic form. For EU and UK consumers, at checkout we collect your express consent to immediate delivery before the withdrawal period expires and your acknowledgement that the right of withdrawal ends once delivery begins (Directive 2011/83/EU Art. 16(m)). These exceptions do NOT remove our contractual 14-day money-back guarantee, which continues to apply in full.

You can submit a refund request in two ways: through the link in your Paddle order confirmation email, or by writing to the contact address below with your order number. We reply to your request within 2 business days at the latest.

With an approved refund, your access to the related product is closed. The right to use content obtained through the refunded transaction ends, and you must delete any materials you downloaded.

Subscription-based products renew automatically at the end of the period unless cancelled. You can cancel the renewal at any time before the renewal date through Paddle or by writing to us; cancellation does not affect the current paid period. You can also request a refund of a renewal fee within 14 days of the renewal date.

Approved refunds are made by Paddle to your original payment method; depending on your bank, it may take a few business days to appear. Taxes added to your payment (VAT or sales tax) are collected by Paddle and handled on refunds in accordance with applicable law.

If you experience a problem, please contact us or Paddle before initiating a chargeback; almost all requests are resolved directly. For transactions under a chargeback process, access may be suspended until the review concludes; for concluded chargebacks, the related access rights end.

In cases of repeated purchase-and-refund cycles, sharing of accounts or content, or detected misuse, a refund under the money-back guarantee may be declined and future purchases may require manual verification. This provision does not affect your mandatory statutory rights.

For refund requests and questions: ugur.varlikli@itmagic.com.tr · +90 544 511 01 69.